Providing a core textbook, workbook, and multimedia supplements for medical office administration students and professionals, Administrative Medical Assisting, Sixth Edition is the most comprehensive front-office medical assisting learning package available. Patient education, legal responsibilities, compliance with HIPAA, and critical thinking scenarios are integrated throughout the book. Guidelines leading to an improved relationship between health care consumers and providers are highlighted in each chapter to reinforce customer service skills in outpatient settings. With this robust resource, you will learn the latest in communication technology, extensive step-by-step procedures, financial management concepts, and communication skills essential in preparing medical assistants for the 21st century job market.
Table of Contents
UNIT 1 PROFESSIONAL AND CAREER RESPONSIBILITIES
Chapter 1 A Career As an Administrative Medical Assistant
Chapter 2 The Healthcare Environment: Past, Present and Future
Chapter 3 Medicolegal and Ethical Responsibilities
UNIT 2 INTERPERSONAL COMMUNICATIONS
Chapter 4 The Art Of Communication
Chapter 5 The Receptionist
Chapter 6 Telephone Procedures
Chapter 7 Appointments
Chapter 8 Filing Procedures
Chapter 9 Medical Records
Chapter 10 Drugs and Prescription Records
UNIT 4 WRITTEN COMMUNICATIONS
Chapter 11 Written Correspondence
Chapter 12 Processing Mail and Telecommunications
UNIT 5 FINANCIAL ADMINISTRATION
Chapter 13 Fees, Credit, and Collection
Chapter 14 Banking
Chapter 15 Bookkeeping
Chapter 16 Health Insurance Systems
UNIT 6 MANAGING THE OFFICE
Chapter 17 Office Financial Manager
Chapter 18 Financial Management of the Medical Practice
UNIT 7 EMPLOYMENT
Chapter 19 Seeking a Position as an Administrative Medical Assistant
