Contemporary Medical Office Procedures, Third Edition, is designed to provide learners with the knowledge and
skills necessary for career success in administrative medical assisting. Entry-level administrative and general
competency areas outlined in the Medical Assistant Role Delineation Chart of the AAMA are addressed. The book is
divided into five parts: "Today's Medical Environment," "Patient Relations," "Computers
and Information Processing in the Medical Office," "Automating Medical Office Financial Management,"
and "Becoming a Career Medical Assistant." Each part focuses on a major area that influences an administrative
medical assistant's responsibilities.
Product Benefits:
A FREE Administrative Skills CD-ROM in the back of the book reinforces concepts presented in the book through
interactive exercises
Application problems provide learners with practice completing medical office tasks
In Your Opinion questions encourage critical thinking by challenging learners to form opinions on thought-provoking
issues
Internet activities give learners experience using the Internet to locate chapter-related information
Table of Contents
Preface How to Use the Book How to Use the Medical Assisting Administrative Skills CD-ROM Part I Today's Medical
Environment
Chapter 1 The Medical Environment
Chapter 2 The Medical Staff
Chapter 3 Medical Ethics
Chapter 4 Medical law Part II Patient Relations
Chapter 5 Interacting with Patients
Chapter 6 Telecommunications
Chapter 7 Scheduling Appointments Part III Computers and Information Processing in the Medical Office
Chapter 8 Computers in the Medical Office
Chapter 9 Medical Documents and Word Processing
Chapter 10 Professional Activities, Travel Arrangements, Postal and Delivery Services
Chapter 11 Managing Medical Records Part IV Automating Medical Office Financial Management
Chapter 12 Pegboard Accounting and Computerized Account Management
Chapter 13 Billing and Collection
Chapter 14 Health Insurance and Coding Part V Becoming a Career Medical Assistant
Chapter 15 Seeking Employment Appendix A AAMA Medical Assistant Role Delineation Chart Appendix B CAAHEP Standards
for Curriculum Appendix C ABHES Course Content Requirements Appendix D Registered Medical Assistant (RMA [AMT])
