Helping students become effective quality engineers, this text covers both management and statistical methods of quality engineering in an integrative manner. Suitable for candidates preparing for the certified quality engineer (CQE) exam, this edition reflects the changes in the latest revision of the ISO 9000 Standards and the Baldrige Award criteria. Along with new mini-projects and examples, it incorporates lean methods for reducing cycle time, increasing throughput, and reducing waste. Reorganized and more accessible, this edition also includes more coverage of strategic planning.