Coe, Marlana : University of California-Los Angeles

Marlana Coe is owner of Coe Communications, a technical communications consulting firm. She also teaches an introductory course in human factors at UCLA.

Designed for those who need to learn (and quickly!) the human factors basics that were not part of their initial education or training. Commences with an introduction to human factors theory using easy-to-understand language with examples applicable to technical communicators. The latter half demonstrates how to translate the theory into practice by analyzing and learning from end-users; applying color, graphics, different layout and type designs, online help screens, graphical-user interfaces, icons and normal messages that appear on a computer screen or in a manual.

Sensation and Perception.

Learning.

Memory.

Problem Solving.

Accessing Information.

Actions.

User Partnerships.

Choosing a Medium.

Building the Navigational Infrastructure.

Presenting Information.

Designing and Developing Content.

Appendices.
Glossary.
Index.