Peter S. Pande is Founder and President of Pivotal Resources, an international consulting firm providing Six
Sigma implementation, training, and management development services in industries from financial services to high
technology.
Cavanagh, Roland R. : Pivotal Resources
Roland R. Cavanagh, P.E., is a professional engineer and Pivotal Resources Consultant with Pivotal Resources.
His areas of expertise include process measurement and applied statistics, business reorganization, and Six Sigma
methods.
Neuman, Robert P. : Pivotal Resources
Robert P. Neuman, Ph.D., is a senior Consultant with Pivotal Resources. He is a noted speaker in business improvement
methods and Six Sigma.
Summary
This companion guide to the bestselling The Six Sigma Way focuses on the project improvement teams that do the
real, in-the-trenches work of Six Sigma measuring performance, improving quality and saving millions in the process.
The Six Sigma Way Team Fieldbook is a highly practical reference for team leaders and members, outlining both the
methods that have made Six Sigma successful and the basic steps a team must follow in an improvement effort. Written
by three veteran trainers of Six Sigma "Black Belts" and teams at GE, Sun Microsystems, and Sears, this
hands-on guide helps teams obtain the skills they need to identify a product, service, or process that needs improvement
or redesign; gather data on the process and the rate of defects; find ways to improve quality up to a Six Sigma
level just 3.4 defects per million; and much more.
Includes dozens of data-gathering forms and Six Sigma tools and worksheets
Describes key improvement methods in a concise "how-to" format with checklists and tips
Table of Contents
Preface
What a Six Sigma Project Team Needs to Know Before It Gets Started
p. 1
The Six Sigma System
p. 3
Three Ways to Six Sigma
p. 13
Organizing for Six Sigma
p. 23
Selecting Winning Six Sigma Projects
p. 32
A Basic Toolkit for Team Leaders
p. 44
Leading a Six Sigma Project Team Through DMAIC
p. 71
Define the Opportunity
p. 73
Power Tools for "Define"
p. 101
Coming Together as a Team
p. 123
Measuring Process Performance
p. 127
Power Tools for "Measure"
p. 160
Guiding the Six Sigma Team in the Measure Stage
p. 191
Analyzing Data and Investigating Causes
p. 197
Power Tools for "Analyze"
p. 235
Normal Data and Team Norms
p. 280
Improving the Process
p. 286
Power Tools for "Improve"
p. 305
"At Last We're a Team!"
p. 330
Control and Process Management
p. 341
Power Tools for "Control"
p. 353
Guiding Your Team in the Control Stage
p. 370
Six Sigma Process Design/Redesign
p. 373
Index
p. 393
Table of Contents provided by Blackwell. All Rights Reserved.
