Peter S. Pande is Founder and President of Pivotal Resources, an international consulting firm providing Six
Sigma implementation, training, and management development services in industries from financial services to high
technology.
Holpp, Lawrence :
Summary
A brief introduction to Six Sigmafor employees
Six Sigma is today's most talked-about system for improving the quality of organizational processes. Written by
bestselling author Peter Pande,What Is Six Sigma? is a concise summary of the core themes and processes of Six
Sigma. Unlike almost all other books on Six Sigma, it is written for the employees of organizations rolling out
Six Sigmanot just managers. This helpful overview describes what Six Sigma is, why companies are implementing
it, and how employees can make it a success in their own organizations.
Based on the bestselling The Six Sigma Way, this accessable introduction to Six Sigma answers typical employee
questions, concerns, and even skepticism about this revolutionary program. Includes:
The six themes of Six Sigma
A five-step roadmap to Six Sigma implementation
The 10 basic tools of Six Sigma, with an entire page devoted to each