This basic, comprehensive overview of total quality management (TQM) is designed to bridge the gap between engineering
and management texts. Written in plain language, this text discusses how to tailor TQM to fit the specific needs
of organizations of all types and sizes. The focus is on the principles and processes as well as the tools and
techniques for continuous improvement. Patterns of change in the social and economic and political structure of
the United States are identified to illustrate how individuals and organizations are applying TQM principles to
increase productivity and effectiveness.
Table of Contents
Introduction to Change: History Lessons in Pursuing Quality
The Challenge of Change
World Quest for Quality.
The Total Quality System: The Quality Imperative and Quest
Quality As A Philosophy
Steps to Implementation of TQM: Strategies for Total Quality Management
Preparation and Planning Phase
Assessment Phase
Implementation Phase
Networking Phase
Implementing Quality Methods/Techniques: Group/Team Involvement
Group/Team Problem-Solving Techniques
Quantitative/Statistical Analysis
Quality Analysis Tools: Quality Analysis Tools
Controlling and Improving Processes
System Improvement Techniques
Quality Standards: Quality Standards.
