Donald N. Lombardi is associate academic director of Seton Hall University and the principal partner of CHR/InterVista,
a health care management consulting firm in Mt. Arlington, New Jersey.
Review
"Provides a wealth of practical, helpful information for today's health care manager at all levels of the
organization. His insights get right to the heart of effective managerial problem solving."
--—Frederick Malphurs, director, VA Upstate New York Healthcare Network, Albany, New York
"Succeeds in combining solid academic knowledge with real world experience. This is an essential book for
the health care manager as a text and as a day-to-day guide for most management situations."
--—Paul J. Hensler, administrator, UCSD Thornton Hospital, University of California, San Diego
"Don Lombardi's manual has always been our organization's source for emergency guidance."
--—Msgr. Dennis J. Mahon, CEO, Catholic Community Services, Newark, New Jersey [author photo by] The
Author Donald N. Lombardi, Ph.D., is associate academic director of Seton Hall University and the principal partner
of CHR/InterVista, a health care management consulting firm in Mt. Arlington, New Jersey.
Submitted by Publisher, January, 2002
Summary
It has been nearly a decade since the first edition of the Handbook for the New Health Care Manager was published.
During that time, dramatic changes have taken place in the health care industry and particularly in health care
management. Written as a hands-on guide for both novice and seasoned managers, the Handbook for the New Health
Care Manager, Second Edition offers a wealth of practical strategies, procedures, and methods that are designed
to meet the myriad challenges of today's health care marketplace. This thoroughly revised and updated edition features
new information on numerous topics and includes:
An analysis of managerial strengths, weaknesses, opportunities, and threats
Helpful guidelines for goal setting, performance assessment, and overall performance evaluation
Suggestions for the most effective use of e-mail and other technological tools
A blueprint for encouraging employee accountability, creativity, and innovation
A targeted behavioral interviewing and selection guide.
In addition, this handy book contains effective strategic planning and decision-making tools and helpful guidelines
that managers can use when mentoring employees.
Table of Contents
Part One. Health Care Leadership Imperatives
1. Understanding and Undertaking the Role of Health Care Manager
2. Making the Transition
3. Establishing a Progressive Work Environment
4. Managing the Nonplayers
5. Leading Through Conflict, Change, and Crisis
6. Orchestrating Progressive Team Action and Individual Performance
7. Strategic Analysis and Decision Making
8. Exemplifying Leadership Presence and Guidance
9. Case Study: Carolina Hospital Student Health Center
Part Two: Management Strategies
10. Encouraging Creativity
11. Selecting and Hiring Top Performers
12. Performance Evaluation
13. Negotiation Strategies
14. Balancing "Administrivia" and Progressive Action
15. Education and Development
16. Communication
17. Case Study: Jersey Medical Center Community Relations Office
Part Three: Resources
Appendix A: Analytical Planning and Decision-Making Tools
Appendix B: Structured Selection and Behavioral Interviewing System
Appendix C: Mentoring and Management Guidesheets
