Introduction to Healthcare Quality Management explains the basic principles and techniques of quality management
in healthcare. In non-technical language, this book describes methods of measuring, assessing, and improving healthcare
services. It is packed with practical examples and case studies that apply quality concepts and tools to real-life
situations. Each chapter contains a list of key words and a glossary to help you understand the vocabulary of healthcare
quality management. You will learn: Attributes of quality most important to healthcare stakeholders, including
purchasers and consumers Legislative mandates, regulatory agencies, and accreditation groups that influence healthcare
quality activities How to use common quantitative and qualitative process improvement tools How to collect and
analyze data to identify improvement priorities Patient safety and risk management activities that reduce medical
errors Resource management initiatives that balance quality patient care and costs Organizational factors that
influence the quality process