Up-to-date coverage of how technology impacts management in the hospitality industry
In order to succeed in today's business world, hospitality managers must have a wealth of knowledge when it comes
to technology. Hospitality Information Systems and E-Commerce provides this essential information. Covering the
technology used in each segment of the hospitality industry--lodging, foodservice, and tourism--this insightful
book emphasizes the management decisions necessary to purchase, implement, and execute technology initiatives in
a hospitality operation.
Packed with industry examples that illustrate the influence of technology on management and customer service, Hospitality
Information Systems and E-Commerce:
Provides an overview of information technology basics, including computer hardware, software, and networks
Covers electronic commerce (e-commerce) and its impact on the hospitality industry, as well as how managers
can implement successful e-commerce strategies into their business
Features interviews with information technology professionals in the hospitality industry
Includes "On the Job" vignettes that show readers how the concepts covered in each chapter translate
into the management of a hospitality operation
Contains a practical glossary of technical terminology
Hospitality Information Systems and E-Commerce offers an in-depth look at how hospitality managers can most
effectively use technology to benefit their business, and is a must-have resource for students and professionals
seeking to learn more about this cutting-edge topic.
Table of Contents
PART I. GENERAL APPLICATIONS
Chapter 1. Understanding Hospitality Information Systems and Information Technology
Chapter 2. Computer Hardware for Hospitality
Chapter 3. Computer Software for Hospitality
Chapter 4. Computer Networks and Telecommunications for Hospitality
PART II. HOSPITALITY MANAGEMENT AND THE INTERNET
Chapter 5. Electronic Commerce (E-Commerce)
Chapter 6. E-Information and Distribution Systems
Chapter 7. E-Business Strategies and Solutions
PART III. HOSPITALITY FUNCTIONAL APPLICATIONS
Chapter 8. Computer Reservations Systems (CRS) and Global Distribution Systems (GDS)
Chapter 9. Property Management Systems (PMS) and Point of Sale Systems (POS)
Chapter 10. Accounting Control and Production Systems
Chapter 11. Marketing and Human Resources Management Systems
Chapter 12. Safety, Security, and Physical Plant Systems
Glossary
Index
