The Sixth Edition of Introduction to Hospitality focuses on hospitality operations while offering a broad, comprehensive
foundation of current knowledge about the world's largest industry. Throughout, author John R. Walker invites students
to share this industry's unique enthusiasm and passion. The text is organized into five sections: the hospitality
industry and tourism; lodging; restaurants, managed services, and beverages; recreation, theme parks, clubs, and
gaming entertainment; and assemblies and event management. Each section includes insight from industry professionals,
contains up-to-date information on career opportunities, and includes many examples illuminating current industry
trends and realities. Extensively revised and updated, this edition contains new photos, new page layouts, and
new coverage on topics ranging from sustain ability to globalization.
Table of Contents
Table of Contents
PART 1. Introducing Hospitality and Lodging
1. Introducing Hospitality
2. The Hotel Business
3. Rooms Division Operations
4. Food and Beverage Operations
PART 2. Beverages, Restaurants and Managed Services
5. Beverages
6. The Restaurant Business
7. Restaurant Operations
8. Managed Services
PART 3. Tourism, Recreation, Attractions, Clubs, and Gaming
9. Tourism
10. Recreation, Attractions and Clubs
11. Gaming and Entertainment
PART 4. Assemblies, Events, Attractions, Leadership and Management
12. Meetings, Conventions, and Expositions
13. Special Events
14. Leadership