Jean Andrews has more than 30 years of experience in the computer industry, including more than 13 years in
the college classroom. She has worked in a variety of businesses and corporations designing, writing, and supporting
application software; managing a PC repair help desk; and troubleshooting wide area networks. She has written numerous
books on software, hardware, and the Internet, including the bestselling A+ Guide to Managing and Maintaining Your
PC, A+ Guide to Hardware: Managing, Maintaining and Troubleshooting, and A+ Guide to Software: Managing, Maintaining
and Troubleshooting. Jean lives in Atlanta, Georgia.
Summary
Written by best-selling author and instructor Jean Andrews, this edition maps fully to CompTIA's new 2009 A+ Exam objectives. This full-color guide is designed to be the most complete, step-by-step book available for learning the fundamentals of supporting and troubleshooting computer hardware and software. Video clips are available on the accompanying CD so readers can watch the author bring concepts and technical topics to life via live demonstrations.
Table of Contents
1. Introducing Hardware.
2. Introducing Operating Systems.
3. Working with People in a Technical World.
4. Form Factors and Power Supplies.
5. All about Motherboards.
6. Supporting Processors.
7. Upgrading Memory.
8. Supporting Hard Drives.
9. Installing and Supporting I/O devices.
10. Multimedia Devices and Mass Storage.
11.PC Maintenance and Troubleshooting Strategies.
12. Installing Windows.
13. Maintaining Windows.
14. Optimizing Windows.
15. Tools for Solving Windows Problems.
16. Fixing Windows Problems.
17. Networking Essentials.
18. Networking Practices.
19. Security Essentials.
20. Security Practices.
21. Supporting Notebooks.
22. Supporting Printers.
Appendices:
A.CompTIA A+ Acronyms.
B. Keystroke Shortcuts in Windows.
