James M. Kouzes is chairman emeritus of the Tom Peters Company and an executive fellow at the Center for Innovation and Entrepreneurship at the Leavey School of Business, Santa Clara University. Barry Z. Posner is dean of the Leavey School of Business and professor of leadership at Santa Clara University. Kouzes and Posner are the coauthors of The Leadership Challenge, Credibility, and The Leadership Challenge Planner. They also developed the highly acclaimed Leadership Practices Inventory (LPI) and LPIOnline.com, 360-degree assessment tools based on the Five Practices of Exemplary Leadership.
Summary
All too often, simple acts of human kindness are often overlooked and under utilized by people in leadership
roles. Advising mutual respect and recognition of accomplishments, Encouraging the Heart shows us how true leaders
encourage and motivate those they work with by helping them find their voice and making them feel like heroes.
Recognized experts in the field of leadership, authors James Kouzes and Barry Posner show us that, through love,
leaders can encourage, and indeed allow those around them to be their very best. Both practical and inspirational,
Encouraging the Heart gives readers a thoughtful approach to motivating individuals within an organizational structure.
Read Chapter 3 or Chapter 12, or see The Encouragement Index.
