Ferdinand F. Fournies, internationally recognized consultant, speaker, and professor at Columbia's Graduate
School of Business is now retired.
Summary
Managing employees in today�s rapidly evolving workplace can sometimes feel like negotiating a minefield. Such
recent new trends as flextime, telecommting, 360-degree feedback, the flattening of hierarchies, and the increased
use of temps and contract workers present tough new challenges for supervisors in every field. This timely, completely
revised and updated edition of Ferdinand Fournies�s classic management coaching "bible" shows you proven
ways to get workers to perform at the highest level while eliminating the self-destructive kinds of behaviors that
have become increasingly prevalent in recent years.
In this book, you�ll be taught specific face-to-face interventions you can use to enhance performance in every
kind of workplace situation--from sales to creative brainstorming. There are also interventions uniquely suited
to resolving problems ranging from low productivity to absenteeism to conflicts between individuals. You�ll learn
precisely what to say and do so that each person you supervise will want to give you his or her best work--even
when that person was previously thought to be a "problem employee." Packed with brand-new case studies
from Fournies�s latest research into the dynamics of the modern workplace, this classic guide takes all the guesswork
out of becoming the kind of inspired, "hands-on" manager that every company today is looking for!
Table of Contents
Why Managers Fail as Coaches.
So What Does All This Mean?
Motivation--The Theories You Can and Can't Use.
An Alternative to Psychoterapy.
A Theory You Can Put to Practical Use.
Avoiding the Communication Problem.
A Practical Approach to Managing People in Business.
The Magic of Feedback.
Coaching Analysis.
Coaching: The Face-to-Face Discussion.
But What If It Doesn't Work?
Coaching Cases.
The Requirements for You to Be Successful in Eliminating Employees' Unsatisfactory Performance.
Answers for Critical Questions and Problems.
