Dr. Robert F. Mager is an accomplished author and world-renowned expert on training and human performance improvement
issues. Arguably the most well-known and respected figure in his field, he is credited with revolutionizing the
performance improvement industry with his groundbreaking work. Dr. Mager holds a doctorate in psychology.
One of Dr. Mager's most significant contributions to the performance improvement field is his work on the Criterion-Referenced
Instruction (CRI) training methodology. Developed by Dr. Mager in conjunction with Peter Pipe, CRI is used to develop
training guaranteed to work and has become the standard for excellence in training and performance improvement.
To teach this methodology to others, Dr. Mager has authored or co-authored three train-the-trainer workshops. To
date, thousands of training professionals worldwide have been trained.
In addition to his work on CRI, Dr. Mager is a well-known author. He has written nine books on issues relating
to training and performance improvement, and over three million copies of these classic works have been sold. He
is perhaps best known for Preparing Instructional Objectives, the largest-selling book ever written on this subject.
It is recognized as the standard work in its field and is the basis for many graduate level instructional design
courses.
Dr. Mager's work has garnered him numerous honors and awards, including:
Distinguished Contribution to the Field of Human Resource Development (American Society for Training and Development)
Instructional Technology Ronald H. Anderson Memorial Award (American Society for Training and Development)
Distinguished Professional Achievement (International Society for Performance Improvement)
First-round inductee into TRAINING Magazine's HRD Hall of Fame
Selection as the most respected leader in the training and development field by readers of TRAINING Magazine
Selected by a poll of his peers, conducted by the International Society for Performance Improvement, to be
the most influential individual in the field of instructional technology
Summary
If you've ever been told, or have said "We've got a training problem," or "They could do it if
they really wanted to," this book is for you. A Robert Mager and Peter Pipe best-seller, Analyzing Performance
Problems is your surefire guide to systematically finding solutions to performance problems in your organization.
In an easy-to-read, concise style, Mager and Pipe outline a proven and successful step-by-step approach to solving
problems that arise because people aren't doing what they're supposed to be doing or what you want them to do.
Complete with flowcharts and illustrations, this book will help you:
Determine what performance problems are costing your organization in dollar terms, as well as what it will cost
to fix them,
Determine if performance problems are caused by lack of skill, lack of motivation, or other obstacles, and
Identify solutions to remove the probable causes, including determining whether or not training is required.
The book also includes a checklist that serves as a reminder of the process and a fold-out of the flowchart!
"If you don't have Analyzing Performance Problems, get it. If you have it on a shelf somewhere,
get it down and use it."
�Performance and Instruction
