Administrative Office Management continues to provide students with the most up-to-date information reflecting contemporary management thinking, issues, and trends that every office employee needs to know. The text provides a strong management-based background while utilizing a humanistic approach for managing and supervising staff in an office environment.

Part 1 Identifying Basic Concepts and Trends

1. The Evolution of Management Practices
2. Handling Administrative Management Challenges
3. Administrative Management Activities in the Workplace
4. Emerging Elements Impacting Administrative Management Practices
5. Managing Information, Technology, and Training in the Workplace

Part 2 Managing Human Resources in the Workplace

6. Staffing Practices: Employment Laws and Job Analysis
7. On-the-Job Employee Practices
8. Employee Compensation, Recognition, and Company Policies
9. Health-Related and Other Workplace Issues
10. Work Ethics and Business Etiquette Issues

Part 3 Practicing Leadership and Communication Skills

11. Leadership, Motivation, and Problem Solving in Organizations
12. Communicating in the Workplace
13. Group Dynamics, Teamwork, and Conflict Issues
14. Essential Business Communication Skills

Part 4 Managing Essential Administrative Services

15. Office Design, Space, and Health Issues
16. Managing Workplace Safety
17. Other Workplace Productivity Systems

Part 5 Managing Workplace Systems and Technology

18. Computer Network Systems and Security Issues
19. Internet Services and Computer Management Policies
20. Business and Computer Information Systems