Certo's Supervision: Concepts and Skill-Building 8e prepares students to be supervisors in a challenging modern
workplace. It is based on the premise that organizational variables including diversity in the workforce, computer
and communication technology, and the design of organization structures are constantly changing. Overall, this
text focuses on discussing important supervision concepts and providing fundamental skills necessary for applying
these concepts. Students will learn the critical role of a supervisor in an organization and the abilities needed
to be successful.
Table of Contents
PART
ONE: What is a Supervisor? Chapter 1: Tradition and Contemporary
TrendsPART TWO: Modern Supervision ChallengesChapter 2: Ensuring
Quality and ProductivityChapter 3: Groups, Teams, and Powerful
MeetingsChapter 4: Corporate Social Responsibility, Ethics, and
SustainabilityChapter 5: Managing DiversityPART THREE: Functions of the
SupervisorChapter 6: Reaching Goals: Plans and ControlsChapter 7:
Organizing and AuthorityChapter 8: The Supervisor as LeaderChapter 9:
Problem Solving, Decision Making, and CreativityPART FOUR: Skills of
the SupervisorChapter 10: Communication: Theory and Modern MediaChapter
11: Motivating EmployeesChapter 12: Problem Employees: Counseling and
DisciplineChapter 13: Managing Time and StressChapter 14: Managing
Conflict and ChangeAppendix A: Organizational PoliticsPART FIVE:
Supervision and Human ResourcesChapter 15: Selecting EmployeesChapter
16: Providing Orientation and TrainingChapter 17: Appraising
PerformanceAppendix B: Supervision Laws: Health and Safety, Labor
Relations, Fair EmploymentAppendix C: The Supervisor’s Career Path:
Finding a Career Path That Fits
