This is the first book to offer suggestions on how to replace performance appraisals with a system emphasizing
teamwork, empowerment, and spirituality. Exploring such areas as coaching, feedback, compensation, promotion, and
legal documentation, it challenges readers to think about the important questions surrounding the use of appraisal,
such as: Why do you use appraisals? Do they accomplish your intended goals? What are their real effects? What are
the underlying assumptions of the appraisal process? Do you really need any kind of performance appraisal system?
The bottom line, the authors argue, is that the process of performance appraisal frustrates most employees and
managers who use it. While eighty percent of U.S. Businesses use performance appraisals, 9 out of 10 of them are
dissatisfied with the process. This book provides an alternative.
Table of Contents
Preface
Introduction: Letting Go of a Hopeless Ritual
Part One: Why Appraisals Backfire: The Fatal Flaws
Good Intentions That Never Deliver
The Real Goal: Improving the Performance of the Organization
Appraisal as a Rating Tool: Fair or Foul?
Part Two: What to Do Instead: Five Functions of Appraisal
Coaching Employees in the New Workplace
Feedback That Makes a Difference
How Do We Pay People Without Appraisals?
