Effective Human Relations draws upon the latest research plus the expertise and experiences of the authors to present a comprehensive treatment of human relations in the workplace. Students will gain an understanding of what it takes to become a successful employee and manager with a focus on quality, teamwork, diversity, ethics, productivity, and the need to balance the demands of family and work.

The authors explain the major issues in human relations and include numerous cases, examples, and exercises so that readers can apply these principles to the work environment. The fourth edition of this text retains the lively writing style, human relations in action assessment exercises, and experiential exercises that have made it so popular. New material on e-mail, telecommuting, hazards to avoid in persuasion and lie detection gives insights into the more recent issues that impact business.

For anyone interested in human relations.

Each chapter includes �Summary� and �Special Sections.�

I. UNDERSTANDING HUMAN RELATIONS: BUILDING A SOLID FOUNDATION.

1. Understanding Human Relations: Its Nature and Scope.

Human Relations: A Working Definition.
Human Relations: A Capsule Summary.
Human Relations and Multiculturalism: Dealing with Diversity.
Human Relations as Producer: Knowledge from Applied Research.

2. Coping with the Future: The Challenge of Change.

Peeking into the Future: Changes in the Workplace.
Change: Why It's Often Resisted.
Overcoming Resistance to Change: Some Useful Tactics.
Change and Effectiveness: Techniques of Organizational Development.
Opportunities for Development.

II. UNDERSTANDING YOURSELF AND OTHER PERSONS.

3. Perception: Perceiving Other Persons and the World around Us.

Perceiving the Physical World.
Social Cognition: Understanding People.
When Social Perception Fails: Common Errors in Our Efforts to Understand Others.
Social Perception: Its Role in Job Interviews and Performance Appraisals.
Impression Management: Managing Perceptions of Ourselves.

4. Self and Personality: Understanding How and Why Individuals Differ.

Major Approaches to Personality.
Personality: Its Impact in Work Settings.
The Self-Concept: The Importance of How We See Ourselves.
Personality Testing in the Workplace.

III. KEYS TO SUCCESS.

5. Motivation: Moving Yourself and Others.

Motivation and Work.
Motivation and Reward: A Double-Edged Sword.
Needs and Motivation: The Essentials of Work.
Process Views of Motivation: How Does Motivation Work?
Goal Setting.
Fairness and Motivation.

6. Communication: The Art of Getting Your Message Across.

Communication: A Definition.
Organizational Influences on Communication: Who Should (or Can) Communicate with Whom?
Electronic Communication: The Impact of New Technology.
Personal Influences on Communication: Different Styles, Different Channels.
Deceiving Others: How Is It Done and Detected?
Principles of Effective Communication: Some Useful Techniques.

7. Persuasion and Power: Understanding Social Influence.

Persuasion: The Fine Art of Changing Other's Minds.
Compliance: To Ask Sometimes Is to Receive.
Power: Beyond Influence and Persuasion.
Organizational Politics.

IV. EFFECTIVE GROUPS AND ORGANIZATIONS.

8. Group Behavior and Influence: How Do Groups Affect Us?

Motivation in Groups: Loafing and Facilitation.
Social Facilitation: Motivation and Interference in Groups.
Brainstorming: Creativity in Groups?
Group Decision Making: Passing the Buck.

9. Teamwork and Conflict in Work Settings.

Prosocial Behavior: Helping Others and the Organization.
Teamwork: Working Together for Productivity.
Conflict: Its Causes, Management, and Effects.

10. Leadership: Getting the Most Out of Groups, Teams, and Organizations.

Who Becomes a Leader? Some Contrasting Answers.
Leadership Styles: Contrasting Approaches to the Task of Directing Others.
Leader Effectiveness: Who Succeeds and Who Fails?
New Directions in Leadership.

V. EFFECTIVE FUNCTIONING IN THE WORKPLACE.

11. Work-Related Attitudes: Job Satisfaction and Organizational Commitment.

Attitudes: Components and Definitions.
Job Satisfaction: What Makes Us Happy at Work?
Job Satisfaction Diversity.
Job Satisfaction: What Are Its Effects?
Organizational Commitment: Feeling a Part of the Organization.

12. Interpersonal Relations: Relationships and Work.

Interpersonal Attraction: Liking and Friendship.
Love: What About That Special Thing?
Romance in the Workplace: Do Work and Love Mix?
Work and Family Relationships: The Balancing Act.
Aggression at Work: Destructive Relationships.

13. Prejudice and Discrimination: Roadblocks to Traveling in a Multicultural World.

Prejudice and Discrimination: What They Are and How They Differ.
Explanations of Prejudice: The Origins of Hate.
Prejudice and Discrimination: Its Guise in the Workplace.
Reducing Prejudice and Discrimination: Complex Problems Demand Complex Solutions.

14. Stress and Burnout: Key Problems at Work.

Stress: Its Basic Nature.
Stress: Its Major Causes.
Personal Factors and Stress.
Stress: Some Important Effects.
Managing Stress: Some Useful Techniques.

15. Career Choice and Development: Planning for Success.

Getting Started: Choosing the Right Career.
Career Development: Staying on Track.
Careers: Changes over a Lifetime.

Glossary.
Index.