This classic hands-on guide, written by one of the most widely respected masters of quality, teaches the fundamental tools of quality.

It includes:

• Data collection
• Histograms
• Cause-and-effect diagrams
• Check sheets
• Pareto diagrams
• Control charts
• Scatter diagrams
• Probability
• Sampling
• Graphs

This best-selling text has been used extensively by schools and major U.S. companies for training students, supervisors, and line personnel. Simply written and self-teaching, it encourages workers to seek out applications of the tools in their work. Includes practice problems.