Management Communication, 3/e by Hattersley and McJannet offers a comprehensive, well-researched solution to teaching management communication. This text and casebook includes essential coverage of effective writing and speaking principles. It aims to help the reader master the full range of skills required of a successful manager. Most of the eighteen end-of-chapter case studies were developed at Harvard Business School where Dr. Hattersley headed the Management Communication Department and where Dr. McJannet taught (under her married name, Linda McJ. Micheli). The cases put the reader in the role of decision maker and communicator in actual business situations. While the text emphasizes practical communication skills every manager needs to master, it also includes full chapters on electronic communication, corporate ethics, audience analysis, meeting management, giving and receiving feedback, choosing media, style and tone, intercultural communication, and business and the press. The two concluding chapters provide two style manuals, the first on writing and the second on speaking, through the use of graphics and group presentations. Each is designed to be cross-referenced throughout the course and serve as a valuable resource for readers to refer to throughout their careers.

Part 1: Principles of Effective Communication

Chapter 1: Foundations of Management Communication
Chapter 2: Setting Goals
Case: Yellowtail Marine, Inc.
Chapter 3: Audience Analysis
Case: Weymouth Steel Corporation
Chapter 4: Point of View
Case: Smith Financial Corporation
Chapter 5: Message: Content and Argument
Case: Cuttyhunk Bank (A)
Chapter 6: Structure
Case: McGregors Ltd.Department Store
Chapter 7: Choosing Media
Case: The Timken Company
Chapter 8: Style and Tone
Case: Vanrex, Inc.

Part 2: Applications

Chapter 9: Giving and Receiving Feedback
Case: Bailey and Wick
Chapter 10: Managing Meetings
Case: Lincoln Park Redevelopment Project
Chapter 11: Communicating Change
Case: Hammermill Paper Company
Chapter 12: Communicating with External Audiences
Case A: Oxford Energy
Case B: NutraSweet
Chapter 13: Diversity and Intercultural Communication
Case A: Reed-Watkins Pharmaceuticals
Case B: International Oil
Chapter 14: Personal and Corporate Ethics
Case A: Hal of Erhardt & Company: One Audit Senior�s Dilemma
Case B: McArthur Place
Chapter 15: Electronic Communication
Case A: The E-Mail Encounter
Case B: Unifone Communications

Part 3: Technique

Chapter 16: Effective Writing
Style manual to be cross-referenced throughout the course
Chapter 17: Effective Speaking
Style manual on speaking, use of graphics, and group presentation to be cross referenced throughout the course
Appendix
Case 16: Dotsworth Press
Case 17: Fair is Fair, Isn�t it?