Phil Harkins is presidents and CEO of Linkage, Inc., an organizational development company. Prior to founding
Linkage, Harkins was on the senior faculty of Boston University.
Review
"Phil Harkins has it exactly right. To be a leader is to communicate powerfully�as he does in this thoughtful
book."
- Robert B. Reich, Professor of Social and Economic Policy, Brandeis University.
"Powerful Conversations have made a real difference in the effectiveness of the Operations Senior Leadership
Team. We are delivering unprecedented results thanks to the clearer communication and improved working relationships."
-- Larry Gundrum, Senior Vice President, Kraft Foods.
"In my business, Powerful Conversations are leading to believability and a growing sense of achievability
by our employees that they can drive a massive agenda for change."
-- Linda Coughlin, Managing Director, Scudder Kemper Investments, Inc.
"In a fast forward world, candor and clarity are prerequisites for success. Poweful Conversations is a
must read book for leading into the 21st century."
-- Steve Ozonian, Chairman and CEO, Prudential Real Estate and Relocations Solutions.
"A powerful guide, both savvy and wise, to emotional intelligence in action. Phil Harkins has given us
an essential handbook for leaders at any level."
-- Daniel Goleman, Author, Working with Emotional Intelligence.
Submitted by Publisher, March, 2002
Summary
Powerful Conversations breed a powerful organization. Poweful Conversations is packed with goal-oriented strategies,
tools, and real-life examples from great leaders. Use its deliberate, directed techniques to achieve exceptional
levels of performance, create and maintain valuable relationships, and forward the goals of both yourself and your
organization with every word you speak. Mastering the three stages of a Powerful Conversation�from shared feelings
and beliefs, to an exchange of wants and needs, closing with action steps and mutual commitments�will help you
exercise more control over your interactions, and greatly enhance both your leadership skills and your success.
Look inside to discover:
How to plan, conduct, and measure Powerful Conversations;
Using the Tower of Power as a tool in coaching;
The four Cs of Trust�clarity, caring, consistency, and commitment
Five strategies to satisfy�and keep�your best employees
Tools to turn the company grapevine from a poisonous plant into a pathway for learning
Determining your leadership competencies through the Leadership Assessment Instrument
Targeting Passionate Champions to drive an Agenda for Change.
Leaders across the country are praising Poweful Conversations
