The Conflict Resolution Training Program Leader's Manual offers a step-by-step approach for teaching dispute
resolution techniques to both new and seasoned negotiators, mediators, and arbitrators. This hands-on manual is
filled with a variety of exercises, activities, worksheets, role plays, and other interactive techniques that are
readily accessible for teaching the skills needed to resolve conflicts. Trainers can select the sections of the
flexible program that best meet their specific objectives and goals.