"Health Care Operations Management: A Quantitative Approach to Business and Logistics is the perfect tool for understanding the operational components of business management in health care. Covering everything from supply chain management to business process and service design, technology and systems, and performance improvement, this book delves into topics that are overlooked in most healthcare texts. The author thoroughly illustrates the value of sound operational management, helping both students and professionals create a competitive advantage for their organizations."--BOOK JACKET.