Acclaimed for its strong theoretical framework and consistent organization, Arnold and Boggs' Interpersonal Relationships: Professional Communication Skills for Nurses, 6th Edition, remains the definitive resource in nursing communication. This two-time AJN Book of the Year award-winner offers practical guidance for effective interactions with clients, families, and professional colleagues. It presents proven communication strategies and principles drawn from nursing, psychology, and related theoretical frameworks AND it challenges you to apply these strategies and principles to numerous exercises and practical case studies. Discusses nursing, behavioral, developmental, family, and communication theories, providing an essential foundation for gaining a theoretical perspective of effective communication. Offers basic concepts first, followed by applications with emphasis on assessment, providing a sound framework as you prepare for nurse-client interactions. Critical Thinking Exercises throughout the text promote critical thinking processes essential for effective communication in nursing practice. Features numerous exercises throughout the text, offering the opportunity to practice, observe, and critically evaluate communication skills. Includes case examples throughout, creating empathy for clients' perspectives and needs. Offers Ethical Dilemma and Developing an Evidence-Based Practice boxes in each chapter. Describes how best to use the electronic record for clear communication with current information on classification systems, standards of documentation, and telehealth technologies used in nursing. Acknowledges humor, gender, and touch as important means of communication in interpersonal relationships. Increases awareness of the issues involved in communicating with individuals of various stages of life, clients with special needs, and colleagues in all areas of health care. Provides learning objectives, chapter overviews, and a detaile

Pt. I Conceptual Foundations of Nurse-Client Relationships
1 Theoretical Perspectives and Contemporary Issues 1
2 Professional Guides to Action in Interpersonal Relationships 28
3 Clinical Judgment: Applying Critical Thinking and Ethical Decision Making 47
4 Self-Concept in the Nurse-Client Relationship 72
Pt. II The Nurse-Client Relationship
5 Structuring the Relationship 113
6 Bridges and Barriers in the Therapeutic Relationship 143
7 Role Relationship Patterns 166
8 The Grief Experience: Life's Losses and Endings 186
Pt. III Therapeutic Communication
9 Communication Styles 216
10 Developing Therapeutic Communication Skills in the Nurse-Client Relationship 232
11 Intercultural Communication 266
12 Communicating in Groups 301
13 Communicating with Families 332
14 Resolving Conflict Between Nurse and Client 365
15 Health Promotion and Client Learning Needs 389
16 Health Teaching in the Nurse-Client Relationship 410
Pt. IV Responding to Special Needs
17 Communicating with Clients Experiencing Communication Deficits 438
18 Communicating with Children 452
19 Communicating with Older Adults 476
20 Communicating with Clients in Stressful Situations 492
21 Communicating with Clients in Crisis 522
Pt. V Professional Issues
22 Communicating with Other Health Professionals 544
23 Documentation in the Age of Computers 573
Glossary 607
Index 615