The Well-Managed Healthcare Organization continues its position as the most comprehensive resource on healthcare management.
This edition draws on the experiences of high-performing and Malcolm Baldrige Award-winning organizations. It describes the key drivers of success:
A culture of empowerment and responsive leadership that promotes teamwork among physicians, nurses, and other staff
A system for continuous improvement that emphasizes process analysis, negotiated goal setting, measurement, benchmarking, and rewards

This edition also includes:

• A new chapter on building a culture of shared values, empowerment, communication, and service excellence
• A new chapter on the organizational infrastructure that sustains continuous improvement
• Strategies for building clinical processes that delight not only physicians and nurses with effective protocols but also patients with responsive, individualized care
• Best practices for various operational functions, including comprehensive performance measure and organizational models
• Strategies for retaining and increasing the contribution of clinical and administrative staff
• Reader-friendly aids, such as on-the-page definitions of terminology, synopses of chapter contents, and questions for reflection or discussion.