Upcraft, M. Lee : Pennsylvania State University

M. Lee Upcraft is a research associate in the Center for the Study of Higher Education, assistant vice president emeritus for student affairs, and affiliate professor emeritus of higher education at Pennsylvania State University.

Schuh, John H. : Wichita State University

John H. Schuh is associate vice president for student affairs at Wichita State University, where he is also professor of counseling and school psychology.

"As a guide to assessment techniques and a reference for ways to conduct them, this is a book that should be on the bookshelf in every student affairs office where assessment and evaluation occur."

--NASAP Journal

"This volume is a long needed and important addition to the literature in student affairs because it provides basic information that can be used by a wide range of practitioners in the field. It is practical and demystifies the process of assessment. There is no comparable volume out there. Highly recommended."

--Margaret J. Barr, vice president for student affairs, Northwestern University

"If you are thinking about starting an assessment effort in student affairs, read this book first."

--Gary R. Hanson, coordinator of student affairs research, University of Texas, Austin

Submitted by Publisher, March, 2001

Amid ongoing financial belt - tightening and pressures to prove their effectiveness in measurable terms, student services professionals have turned to assessment as a means of demonstrating the value of their programs and services for student learning and satisfaction. This book offers a comprehensive, in - depth resource for program assessment in student services. It provides practitioners with the tools they need to design and carry out an assessment project, communicate the results, and implement the findings. For practitioners of all levels of experience, Assessment in Student Affairs provides a single - volume, practical resource on using assessment to develop and improve all facets of student affairs. It includes detailed guidance for student affairs staff on how to assess student needs, student satisfaction, campus environments, campus cultures, and student outcomes. And it explains how senior staff can employ assessment findings in strategic planning, policy development, and day - to - day decision making.

Part One: The Context for Assessment in Student Affairs

1. Why Student Affairs Needs a Comprehensive Approach to Assessment
2. Key Questions to Ask in Assessment
3. Using Qualitative Methods
4. Using Quantitative Methods(Patrick T. Terenzini, M. Lee Upcraft)

Part Two: Dimensions of Assessment in Student Affairs

5. Tracking Clients' Use of Services, Programs, and Facilities
6. Assessing Student Needs
7. Assessing Student Satisfaction
8. Assessing Campus Environments
9. Assessing Student Cultures(Elizabeth J. Whitt)
10. Assessing Program and Service Outcomes(Patrick T. Terenzini, M. Lee Upcraft)
11. Benchmarking: Comparing Performance Across Organizations
12. Measuring Effectiveness Against Professional Standards(Theodore K. Miller)

Part Three: Assessment Challenges for Practitioners

13. Reporting and Using Assessment Results
14. Maintaining High Standards of Ethics and Integrity
15. Making Assessment Work: Guiding Principles and Recommendations