Harness the Power of Your MostValuable Resource-Your Workforce!Process improvement approaches likeSix Sigma and Lean Enterprise haveworked wonders for countless organizations,but in the drive for true excellence,these approaches are only one important partof the formula.Building Engaged Team Performanceexplains the next wave of businessimprovement: driving breakthrough gains byintegrating process improvement with "thepeople side" of performance.Breaking new ground in the world oforganizational improvement, performance managementexpert Dodd Starbird teams upwith Roland Cavanagh, coauthor of the bestsellingThe Six Sigma Way, to present a systemfor aligning and optimizing processes andthe efforts of any organization's most valuableasset: people.Combining the principles from TotalQuality Management (TQM), Six Sigma,Lean, and Socio-Technical Systems, EngagedTeam Performance helps you harness the massivepotential of human performance that isnot captured by process improvements alone.Illustrated through real-life stories,BuildingEngaged Team Performanceoffers a stepby-step program that shows you how youcan more than double the productivity of yourbusiness. The authors' client examples are adiverse group of transactional and manufacturingorganizations that have used EngagedTeam Performance to: Increase employee efficiency by 50%and save millions of dollars Consistently deliver on criticalcustomer requirements Provide visual data for instantdecision making- Create realistic staffing modelsfor sustainable capacity Establish standards for both team andindividual performance Develop leadership that facilitates teamownership of executionBuilding Engaged Team Performanceprovidesthe tools for building a superior systemthat optimizes effectiveness of outcomes forcustomers and efficiency of resource usage.Never before have human performance andprocess improvement been so closely linked ina single, sustainable method. Catch the nextwave of busines