How do you deal with high-maintenance parents who never seem happy with the job you are doing?
Emotionally charged, often disgruntled, and occasionally abusive parents--sound familiar? The newly revised, second
edition of McEwan's bestselling classic will help you manage your most difficult audience, adding several new features
and examples that will give you the confidence and skills you need to handle such situations, including:
Over two dozen strategies-enhanced and updated-to defuse emotionally charged parents
An updated, easy-to-administer healthy school checklist
Fifty ways to build parental support for your school
Ten Goals-at-a-Glance to help keep your school-community relations on target
A built-in facilitator's guide
Table of Contents
About the Author
Preface
Who the Book is for
Special Features of the Book
Overview of the Contents
Acknowledgments
1. Why So Many Parents Are Angry, Troubled, Afraid, or Just Plain Crazy
The Parents of Today
What's Behind the Epidemic?
Summing Up and Looking Ahead
2. Defusing and Disarming Out-of-Control Parents
What is Anger?
How to Deal With Parents Who Are Upset and Out-of-Control
Character Counts
Character Counts
Using Your Encounters With Parents to Learn and Grow
Summing Up and Looking Ahead
3. Solving the Problems That Make Parents Angry, Troubled, Afraid, or Just Plain Crazy
The Pervasive Problems That Plague us
Solving the Problems That Plague us
Behaviors That Can Sabotage Your Good Intentions
Summing Up and Looking Ahead
4. Creating and Nurturing a Healthy School
The Virulent Viruses
The Dirty Dozen
Muscle and Tendon Inflammation
Irritable Bowel Syndrome
Calluses, Corns, and Bunions
Chicken Pox
Malnutrition
A Healthy School
The Healthy Leader
Promoting and Maintaining a Healthy School
Steps to Take if Your School is Sick
Summing Up and Looking Ahead
5. The Proactive Approach: Fifty Plus Ways to Build Parental Support
Conclusion
References
Index
FACILITATOR'S GUIDE
Who Should use This Guide?
How is the Guide Organized?
What Materials are Needed?
Materials for Facilitators
Materials for Participants
Study Modules
Introduction
Why Are So Many Parents Angry, Troubled, Afraid, or Just Plain Crazy?
Defusing and Disarming Out-of-Control Parents
Solving the Problems That Make Parents Mad
Promoting a Healthy School
The ProactiveApproach
Conclusion
