Thomas Packard is an associate professor in the School of Social Work at San Diego State University. Ralph P. Brody taught courses on social service administration at Cleveland State University and also taught service delivery models at Case Western Reserve University. He served as executive director of the Federation for Community Planning. Michael J. Austin is the Milton and Florence Krenz Mack Professor of Nonprofit Management at the School of Social Welfare, University of California, Berkeley, as well as co-chair of Management and Planning Specialization.

Managing the Challenges in Human Service Organizations: A Casebook offers current and aspiring human service managers a view into the kinds of experiences they will likely encounter to better prepare them for the world they are about to enter. The cases are inspired by real situations and are designed to encourage students to determine how they would act and work toward resolution of the dilemmas presented. Book jacket.