Stephen Littlejohn (Ph.D., University of Utah), is a conflict management consultant, mediator, facilitator, and trainer. He is consultant for the Public Dialogue Consortium and a partner in Domenici Littlejohn, Inc. Stephen is co-author of Moral Conflict: When Social Worlds Collide (Sage, 1997) and has written numerous other books and articles on communication and conflict. He was a professor of communication at Humboldt State University in California and is currently Adjunct Professor of Communication and Journalism at the University of New Mexico. He has done research on mediation and conflict management for 19 years and has been an active mediator for eight. Stephen has been a consultant for such clients as the Waco Youth Summit, the Alliance for Constructive Communication, the City of Cupertino, Columbia Basin College, and Washington State University.

'The advantage of this text is its consistent, strong, and thoroughly researched focus on Communication. The benefits for readers come from this focus, as well as from the accessible language, vivid examples, and engaging suggestions' - Liliana Casta??eda Rossmann, California State University, San Marcos 'Written in an accessible and engaging style, there is much to recommend this text as an excellent illustration of practical theory' - William R Cupach, Illinois State University Written in a clear, engaging style Facework introduces a new paradigm that identifies facework as the key to communication within the management of difference. The authors illustrate how facework is a central process in the social construction of both identity and community. Key features include: - going beyond traditional understandings of face to face communication to enrich the concept of facework; - skills and methods appropriate for a face-centered practice of communication in the management of difference; - a wide spectrum of examples of facework, including: building dignity, honor and respect in an ongoing conversations; - a demonstration of fresh perspectives in a clear, engaging and accessible style.

Preface Introduction

Part I: The Social Construction of Face
1: Identity and Facework: A Theoretical Perspective Accomplishing Identity The Metaphor of Face How is Face Created? Constructing a Frame Principles for Practice
2: Creating an Environment for Constructive Facework: A Practical Perspective Facework and the Communication Environment Creating a Constructive Environment Skills for Constructive Facework Principles for Practice

Part II: Interpersonal Facework
3: Facework in the Personal Realm Communication Acts Integrating Facework in the Conversation Episodes of Facework Personal Face and the Lifescript Principles for Practice
4: Facework in the Relational Realm Thinking about Relationships Facework in the Relationship Communication Acts in the Relationship Conversations and Episodes of Relational Life The Relational Lifescript Principles for Practice

Part III: Facework and the System
5: Facework in the Community Communication Acts in the Community Community Conversations Episodes in Building Community Lifescripts and the Community Principles for Practice
6: Cultural and Global Issues The Culture of Facework Putting a Face on International Relations Principles for Practice

Part IV: Principled Practice
7: Toward a Practical Theory of Facework Practical Theory A Theory of Facework Facework as Transcendence Putting Facework in Practice in Uganda
8: Guidelines from Artisans Slogan #1: I'm not here to call you a thug Slogan #2: Don't open presents in front of others Slogan #3: The ball is over the fence Slogan #4: It's a beautiful day in the neighborhood Doing the Facework that Matters References