The second edition of this ultra-practical resource helps both students and professionals in the human services
fields be more focused and fulfilled in the work they do. By working through self-analysis exercises on issues
such as work-related values and conflicts, personal goals and limits, respect for consumers, collaboration among
colleagues, and stress management, readers can learn to avoid burnout and approach their work more realistically
and optimistically.
The author offers practical examples and essential survival tips to help professionals keep up with changes in
the human services field. The book is illuminated by candid, insightful comments from a variety of experienced
professionals, including those who work with people with disabilities, children who have been abused, people with
substance addictions, people with chronic mental illnesses, and people at risk for HIV/AIDS.
An essential preservice and in-service training text, as well as an excellent self-help resource for professionals
in direct services, social work, counseling, physical and occupational therapy, speech-language pathology, special
education, rehabilitation, elder care, and any other human services profession.
Table of Contents
About the Author
And Introducing...
Acknowledgments
Section I: HUMAN SERVICES PROFESSIONAL
1. On Knowing Yourself,
or What's a Nice Person Like You Doing in a Job Like This?
2. On Minding Other People's Business,
or Who Appointed You?
Section II: HUMAN SERVICES PROFESSIONAL
3. Human Problems, Human Services Values,
or How Shall We Help?
Section III: HUMAN SERVICES PROFESSIONAL
4. Professional Relationships,
or People Who Need People
5. Time Management,
or A Time for Every Purpose under the Heaven
6. Communication,
or Did You Say What I Heard?
7. Professional Development,
or Find Your Job and Love It
Section IV: AGAIN, HUMAN
8. Stress Management,
or Mama Never Told Me There'd Be Days Like This
9. The Proactive Human Services Professional,
or Putting It All Together
