In a time of increased scrutiny and heightened demands for accountability, community and public leaders must
demonstrate more than good intentions, they must produce results. Results That Matter outlines a new and effective
framework, the Effective Community Governance Model, that employs a set of valuable tools of community improvement--especially
performance measurement and citizen engagement--to empower communities to achieve the outcomes that their citizens
most desire. Using the information and tools presented in this book, government, nonprofit, and civic managers
and reformers will learn not only how to achieve one-time improvement of their organizations and communities but
how to foster a cycle of community renewal and improvement.
Table of Contents
Preface.
Working the Planning Table: A Theory for Practice.
1. Seeing What Matters: Education as a Struggle for Knowledge and Power.
2. Practicing Educational Planning: Three Stories.
3. Negotiating Democratically for Educational and Political Outcomes.
Working the Planning Table: The Theory in Practice.
4. Negotiating the Program's Needs-Assessment.
5. Negotiating the Program's Educational, Management, and Political Objectives.
6. Negotiating the Program's Instructional Design and Implementation.
7. Negotiating the Program's Administrative Organization and Operation.
8. Negotiating the Program's Formal and Informal Evaluation.
9. Working the Planning Table in the Struggle for Knowledge and Power.
