Cowritten by an expert on marketing and an expert on management, this text thoroughly integrates core marketing
and management principles into one comprehensive resource for future marketing management professionals. Throughout
the text, readers will encounter a signifi cant emphasis on the customer service aspects of marketing, as well
as the qualitative and quantitative methods critical to marketing analysis.
Whereas other texts commonly focus on what may be needed at the executive level within major corporations, this
book prepares students to excel professionally in entry- and mid-level positions and in small to mid-sized companies.
It guides students through the process of customer acquisition and retention and challenges them to strengthen
their qualitative and quantitative analytical skills.
Key Features
Comprehensive coverage includes chapters not covered in other texts such as data warehousing, internal and
external communications, and Web site management
Critical thinking exercises stress the importance of quantitative methods in marketing and in the application
of marketing concepts
End-of-chapter mini-cases can be used by instructors to generate class discussion, for in-class group work,
or for individual assignments
Stop and Think features encourage the reader to consider how management principles are used in marketing positions
(especially for issues related to planning, organizing, or leading)
YourCareer sections offer students practical advice regarding marketing careers and profi les of successful
marketing graduates
Customer Corner scenarios pose a customer service (CS) situation and encourage students to think about the
importance of CS and how they would respond to CS problems